Last updated 25 August 2026

Privacy policy.

TACC respects your privacy and processes personal information in line with South Africa's Protection of Personal Information Act (POPIA).

Information we may collect

When you call, send a WhatsApp message or request a service, you may provide your name, telephone number, suburb or service address, air-conditioning details, photographs and information needed to assess or complete the work.

How we use it

We use this information to respond to enquiries, arrange visits, provide quotations, perform requested services, keep service records and meet legitimate legal or business obligations. We do not sell your personal information.

WhatsApp and telephone services

Messages and calls are also subject to the privacy practices of the relevant telecommunications or messaging provider. Avoid sending unnecessary sensitive information.

Website analytics

The website may measure general usage and interactions such as calls or WhatsApp clicks so that TACC can improve the service. Where analytics is enabled, information is used in aggregated form and subject to the analytics provider's controls.

Retention and security

We retain personal information only for as long as reasonably required for service delivery, record keeping and legal obligations. Reasonable safeguards are used to protect information, although no electronic system can guarantee absolute security.

Your rights

You may ask TACC to confirm what personal information is held about you, request a correction, or raise an objection where applicable under POPIA. Some records may need to be retained where the law requires it.

Contact

For a privacy request, call TACC on 083 786 8187. We may need to verify your identity before acting on a request.